One contact. Every site. All of it handled.
Ten Oaks Group is a family-owned investment firm specializing in corporate carve-outs, managing multiple brand websites across its portfolio. Ghost Sherpa replaced a fragmented, multi-vendor web support structure with a single centralized team handling everything from content updates to full redesigns.
Client
Ten Oaks Group
Model
Project-Based
Scope
Multi-Site Web Support
Structure
Ongoing, Centralized
The Challenge
Ten Oaks Group operates a portfolio of businesses, each with its own website. Without a centralized point of contact for technical support, issue resolution became inconsistent and slow. Communication gaps, delayed responses, and fragmented ownership created inefficiency across the portfolio and left the integrity of their digital presence at risk.
What they needed wasn't more vendors. They needed one team that could own all of it.
The Engagement
Ghost Sherpa replaced the fragmented setup with a single expert point of contact for all digital needs across the Ten Oaks portfolio. The scope covers the full range of web work: fast content updates to copy, images, and layouts; new page development for campaigns and product launches; full site redesigns when a brand needs a strategic overhaul; and ongoing technical support for security, speed, and reliability.
With one team holding the whole scope, Ten Oaks reduced internal coordination overhead and got consistent quality across every property instead of inconsistent results from multiple vendors.
What the model delivers.
One Contact
All digital needs across the portfolio handled through a single expert team
Full Scope
Content updates, new page development, full redesigns, and ongoing technical support, all covered
Reduced Overhead
Internal coordination time cut by eliminating the multi-vendor management problem
Why this matters for you
Portfolio web support isn't a development problem. It's a coordination problem.
Investment firms, holding companies, and multi-brand agencies all face the same issue: multiple sites, multiple vendors, inconsistent quality, and no one who owns the whole thing. Every issue becomes a project management exercise before it becomes a technical one.
Centralizing web support through Ghost Sherpa means one point of accountability across all properties. The work still gets done by specialists. But you're managing one relationship, not five.
Next Step
Managing web support across multiple brands with too many moving parts?
Tell us how many sites are in scope, what the typical volume of work looks like month to month, and what the current coordination structure costs you. We'll show you what a centralized support model would look like.
