✲ Capability 06 → Leadership & Admin
The strategic layer your agency is missing.
Ghost Sherpa embeds leadership and operations talent directly into your agency: executive assistants, chiefs of staff, fractional COOs and CFOs. Without the full-time cost. Without the full-time risk.
✲ What We Cover
Strategic. Operational. Profitable.
From day-to-day admin and financial oversight to strategic planning and organizational leadership. Flexible support that scales as your agency grows.
Four signs your agency has outgrown its operations.
None of these are failures of vision. They're symptoms of an agency that scaled the work without scaling the infrastructure around it.
- You're the de facto COO of your own agency.
Every process question, vendor decision, tool purchase, and operational fire routes through you. You became a founder to build something, not to manage the logistics of building it. The work you're doing isn't worth your hourly rate.
- Your finances are a black box until month-end.
You find out what your margin was 30 days after the fact. No real-time P&L visibility. No weekly cash flow picture. No one watching the numbers proactively. By the time you know there's a problem, the damage is already done.You find out what your margin was 30 days after the fact. No real-time P&L visibility. No weekly cash flow picture. No one watching the numbers proactively. By the time you know there's a problem, the damage is already done.
- Your inbox is managing you, not the other way around.
Scheduling, follow-ups, vendor coordination, travel, internal requests. The administrative load sits on the same person responsible for agency strategy. Your highest-leverage hours are being eaten by low-leverage work.
- Good ideas die in your note app.
You have a clear vision for where the agency should go. But ideas don't become projects, projects don't become systems, and systems never get built. You need someone who turns strategic intent into operational reality. A chief of staff who thinks in execution.
From executive support to fractional C-suite.
Seven roles. One bench. Start with an EA to reclaim your calendar, or bring in a fractional COO to rebuild your operating model. Every role available project-based, fractional, or full-time.
- Executive Assistant
Calendar management, inbox triage, travel coordination, meeting prep, and follow-up execution. Gives you back high-value time each week by owning the low-leverage work that currently lives in your lap.
- Chief of Staff
Sits at the intersection of strategy and operations. Turns your priorities into execution plans, manages cross-functional projects, keeps leadership aligned, and ensures that your vision lands as an action, not just a slide deck.
- Fractional COO
Brings executive operations leadership at 10–25 hours per week. Owns process design, team structure, workflow systems, and operational KPIs. The infrastructure role your agency needs to scale without the six-figure salary line that comes with it.
- Fractional CFO
Financial leadership without the full-time commitment. Owns cash flow forecasting, P&L visibility, margin analysis, budget planning, and financial modeling. Gives you the real-time financial picture that lets you make decisions from data, not instinct.
- Bookkeeper
Day-to-day financial hygiene. Reconciliations, accounts payable/receivable, payroll coordination, expense categorization, and monthly close. Keeps your books clean so your CFO or accountant has something accurate to work with.
- Operations Manager
Owns the day-to-day of how the agency runs. Tool stack management, vendor relationships, SOPs, internal processes, and cross-department coordination. The person who makes sure the machine keeps running so you can focus on where it goes.
- HR Coordinator
Manages internal people operations: onboarding, offboarding, PTO tracking, policy documentation, benefits coordination, and culture programs. Keeps the people infrastructure running cleanly without requiring a full HR team to do it.
✲ Explore More Capabilities
Leadership & Admin is one of Six capabilities.
✲ CREATIVE
Creative Capacity That Scales With Your Pipeline.
Designers embedded in your team. Branding, UX/UI, motion, and production assets delivered on your client's timeline.
EXPLORE CREATIVE✲ TECHNOLOGY
Dev Capacity When Your Pipeline Demands It.
Vetted engineers who embed into your delivery team, follow your stack, and ship production-ready code on your client's timeline.
EXPLORE TECHNOLOGY✲ MARKETING
Marketing Execution Your Agency Can Deliver On.
Bridge skill gaps with embedded marketers who drive campaigns, manage channels, and keep clients growing without adding permanent headcount.
EXPLORE MARKETING✲ PROJECT MANAGEMENT
Keep Client Work Moving. Without the Scramble.
Embedded PMs who manage timelines, coordinate teams, and protect delivery quality so your agency stays on track and clients stay happy.
EXPLORE PM✲ CUSTOMER SUCCESS
Protect & Grow Client Relationships.
Account health, performance recaps, onboarding support, and renewal management. The work that keeps clients from leaving.
EXPLORE CS✲ LEADERSHIP & ADMIN
Strategic Leadership Without the Overhead.
Executive assistants, chiefs of staff, bookkeepers, operations managers, and fractional COO/CFO. Strategic and operational leadership at the right cost.
EXPLORE LEADERSHIP & ADMIN
Stop running your agency on duct tape and urgency.
Operational and administrative professionals who bring structure, so you can focus on growth.